Refund & Returns Policy

1. Proyecto RV – Digital Products

Digital products offered through Proyecto RV, a Casita Ranch initiative, may include guides, checklists, templates, worksheets, downloadable PDFs, educational materials, digital tools, reference materials, videos, courses, and other downloadable or electronically delivered content.

Unless otherwise expressly stated at the time of purchase, all sales of digital products are final and non-refundable once the digital product has been delivered, downloaded, accessed, or made available to the purchaser, except where a refund is required by applicable law.

Because digital products cannot practically be “returned” after access or delivery, we generally do not provide refunds for:

• Change of mind or accidental purchases.
• Failure to read the product description before purchasing.
• Purchasing the wrong guide, checklist, template, or other digital product.
• Deciding that the product is no longer needed.
• Lack of compatibility with equipment, software, devices, RV models, components, or systems unless compatibility was expressly guaranteed in writing.
• Failure to use, download, or access a product after it has been made available.
• Dissatisfaction based solely on personal expectations when the product substantially matches its description.
• Lack of technical knowledge or experience necessary to implement information contained in educational materials.

2. Exceptions for Digital Products

Casita Ranch may review a refund, replacement, or other appropriate remedy when:

• The purchaser was charged more than once for the same transaction.
• The purchaser received a materially incorrect digital file because of an error attributable to Casita Ranch.
• A purchased file is corrupted or technically unusable and Casita Ranch is unable to provide a functioning replacement.
• The purchaser never received or was unable to access the purchased digital product because of a technical problem attributable to Casita Ranch that we cannot reasonably resolve.
• A refund is otherwise required by applicable law.

3. Refund Requests for Digital Products

If you believe your purchase qualifies for one of the exceptions above, you must contact Casita Ranch promptly after discovering the problem and provide:

• Your name and email address used for the purchase.
• Order number or transaction information.
• Identification of the product purchased.
• A description of the problem.
• Screenshots or other information reasonably necessary to verify the issue, when applicable.

Submitting a request does not automatically guarantee a refund.

Each eligible request may be reviewed individually based on the circumstances and applicable law.

4. Unauthorized Sharing Does Not Qualify for a Refund

Refunds will not be provided because a purchaser shared, transferred, distributed, reproduced, or otherwise used a digital product in violation of our Terms & Conditions.

Unauthorized distribution, reproduction, resale, publication, or sharing of purchased digital content may result in termination of access and any other remedies available to Casita Ranch LLC.

5. Courses, Memberships and Subscription-Based Content

If Casita Ranch or Proyecto RV offers courses, memberships, subscriptions, premium educational content, or recurring services, any additional cancellation or refund terms displayed at the time of purchase will apply to that specific offering.

Cancellation of a recurring subscription, when available, generally prevents future renewal charges but does not automatically entitle the purchaser to a refund for a billing period that has already begun, except where required by applicable law or expressly stated otherwise at the time of purchase.

6. Physical Products

Casita Ranch may occasionally offer or facilitate access to physical products.

Unless Casita Ranch LLC is expressly identified as the seller of the physical product, products purchased through third-party retailers, marketplaces, affiliate links, or external websites are subject to the refund, return, shipping, warranty, and cancellation policies of the applicable third-party seller.

Casita Ranch LLC does not process returns or refunds for products purchased directly from third-party sellers.

7. Affiliate Purchases

casitaranch.com may contain affiliate links or product recommendations that direct users to third-party retailers or marketplaces.

A purchase completed on a third-party website is a transaction between the purchaser and that third-party seller.

Returns, refunds, exchanges, warranties, shipping issues, damaged products, cancellations, and other transaction-related matters must be handled according to the policies of the applicable seller or marketplace.

8. Casita Stays

Reservations, stays, accommodations, RV-related stays, or similar services offered under Casita Stays may have specific cancellation, deposit, rescheduling, no-show, and refund conditions.

Those conditions may vary depending on the reservation and will be disclosed, where applicable, during the reservation or booking process.

Where specific reservation terms are provided, those terms will apply to that reservation in addition to this general policy.

9. Casita Moments and Event-Related Services

Reservations for Casita Moments, event services, rentals, experiences, or similar services may require deposits or advance payments.

Specific cancellation, rescheduling, deposit, damage, delivery, travel, and refund conditions may be provided in the applicable reservation, invoice, agreement, or service description.

Where specific terms are provided for a service, those specific terms will control with respect to that transaction to the extent of any conflict with this general policy.

10. Processing Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the transaction unless another method is required or agreed upon.

The time required for the refund to appear may depend on the payment processor, financial institution, card issuer, or other third-party payment provider.

Casita Ranch does not control processing times imposed by third-party financial institutions.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact Casita Ranch first if they believe there is an error with a transaction so that we have an opportunity to investigate and resolve the issue.

Nothing in this Policy limits any rights a consumer may have under applicable law or through their payment provider.

Providing false or misleading information in connection with a payment dispute, chargeback, refund request, or transaction claim may result in suspension or termination of access to Casita Ranch digital products or services, to the extent permitted by law.

12. Abuse of Refunds or Digital Access

Casita Ranch reserves the right, to the extent permitted by applicable law, to restrict future purchases or access when there is evidence of fraud, repeated abusive refund activity, unauthorized distribution of digital materials, payment fraud, or other misuse of our products or services.

Any such action does not waive Casita Ranch LLC’s intellectual property or other legal rights.

13. Changes to This Policy

Casita Ranch LLC may update this Refund & Returns Policy from time to time.

Changes will be reflected by updating the “Last Updated” date. Changes will apply prospectively as permitted by applicable law and will not retroactively eliminate rights that already apply to a completed transaction.

14. Contact Us

Questions or requests concerning refunds, returns, cancellations, or purchases may be directed to:

Casita Ranch LLC
Email: info@casitaranch.com
Website: casitaranch.com